What are your marketing priorities for 2010?

The smart money is backing social media…

Money spent on social media-related advertising is already expected to grow significantly this year, and now we also know that the medium is considered the top priority in the digital space according to a survey of senior marketers.

The research, published today in eMarketer, shows that 45.4% of respondents considered social a ‘top priority’ while another 42.2% deemed it ‘important’. That narrowly beat out digital infrastructure for the top spot, with other marketing tactics like search, mobile, and blogger outreach trailing significantly. Source: Social Is the Top Priority for Marketers in 2010 [STATS]

Maybe you’re one of those who knows they need to incorporate social media into their marketing plans, but feels like the train has already left the station. Maybe you don’t even want to admit that you don’t know where to start? No drama! No one can get you up to speed faster than our team! Comment, call or contact us to talk more about where you’re at and where you want to be…

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While you were sleeping 2/23/2010

Facebook, Inc.
Image via Wikipedia

Short and sweet today…

“Nielsen knows what you spend your time doing and it involves a lot of tweeting and Facebooking. New data from the media research firm reveals that the average social-networking user spent five and a half hours on sites like Facebook and Twitter in December 2009. That marks an 82 percent increase in monthly usage from December 2008.” Source: Twitter, Facebook use jumps 82 percent – Holy Kaw!

Now why would I want to master Twitter again?

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Tracking the mood of the nation via Twitter…

Study: 82% Of U.S. Consumers Bail On Brands After Bad Customer Service

Image representing RightNow Technologies as de...
Image via CrunchBase

The spotlight — or maybe the flood light — shines on bad customer service online. Companies should worry about public complaints and reports of their brand failures more than ever, suggests a new report from RightNow and Harris Interactive. Contrarily, they stand to make more money if they can deliver a superior experience, the report says.

The Customer Experience Impact 2010 report reveals that 82% of consumers in the U.S. said they’ve stopped doing business with a company due to a poor customer service experience. Of these, 73% cited rude staff as the primary pain point, and 55% said a company’s failure to resolve their problems in a timely manner drove them away.

Almost everybody surveyed, a full 95%, said after a bad customer experience they would “take action.” 79% of U.S. consumers said they blabbed about their negative customer experiences in public and amongst friends. Of consumers who took to social media sites including Facebook and Twitter to publicly air a complaint, 58% expected a response from the company, 42% expected a response from a company within a day, but only 22% said they’d actually gotten a response as a result of griping there.

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