Tactic #10; Do it on the go!

Finally! The final post of the “Top 10 Tactics and Tools” series and we’re ending on a high note in conjunction with the Mobile World Congress. I’m going to let “guest quoter” Chamath Palihapitiya of Facebook set the table…

“Yesterday, in a session on ‘Mobile Communications 2.0′ at the Mobile World Congress in Barcelona, Facebook’s VP of User Growth, Mobile and International Expansion Chamath Palihapitiya shared the social networking giant’s current mobile strategy and its plans for the future.

It was in this session that the company for the first time talked about its latest product, Facebook Zero, which is essentially a stripped down, text-only version of the mobile website for the social networking service. The product aims to give mobile carriers a way to offer a basic Facebook experience to their subscribers free of charge and later convert those users into premium data service customers.

We recorded the entire 16-minute session and uploaded it to our YouTube account – these are the highlights of the presentation:

– Facebook believes 2010 will be a watershed year for mobile
– The service is now actively used by more than 400 million people
– They want to make Facebook even more ubiquitous and reach billions of users
– 100 million users (25% of total number of users) actively uses Facebook’s mobile products at least once a month
– 200 million people have interacted with Facebook on mobile at least once” Source: Facebook’s Mobile Strategy Condensed Into 16 Minutes (Video)

Here’s a 16 minute video that spells it out…

httpv://www.youtube.com/watch?v=1VVHWQQPUc0

What does this mean for you? You’d better make it mobile! Whatever you’re doing internet-wise [snap! I went there, Clay!] you’d better take mobile platforms into consideration. The great thing is that it’s easy to do. Every site I set up automatically features WPtouch iPhone Theme, a plugin which formats your site with a mobile theme for the Apple iPhone / iPod touch, Google Android and other touch-based smartphones. Try it! Enter e1evation.com in your smartphone browser and see how nicely it functions! Please don’t get sucked into spending a lot of money building a proprietary iPhone app — especially when Google’s Android OS is seriously cutting into iPhone market share! Use WordPress combined with this plugin and you’ll have all the mobile app you need. btw, as you look back over this series almost every single tool I recommend has a mobile version — I don’t recommend anything that doesn’t!

I hope you’ve enjoyed and implemented some of these “Top 10 Tactics and Tools for Tightening your Tribe” and I’d like to take this opportunity to make three big announcements. Ready?

I’m always harping about the value of blogging, but did you know that blogging has great benefit for the blogger as well, especially when it comes to ‘finding your voice’ and finding your passion. I started out writing about marketing, sales and technology for small business owners and other thought leaders. Over time, I realized that one of my targeted audiences is the marketing professional that is struggling to add social media to the mix. I’d like to think that few people have a better handle on what tactics and tools a person in that position might need to actually save time as they add additional marketing channels. While I do offer what I call a “social media integration” package for my customers, I’m announcing today that this series will now be available in the form of an online instructor-led [me!] training course called the Social Media Academy. In addition, there will also be a weekly podcast that focuses on social media tools as well as an ebook which is currently under development as “The Damn Good Social Media Guide”. These three products — the course, the podcast, and the ebook — will be available April 4, 2010. If you’d like to help with beta testing [which translates into great savings!] comment, call or contact me!

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How much would I have to pay you…

Google Reader Logo
Image by Casual Chin via Flickr

…to STOP using Google Reader? $25,000 wouldn’t cut it for internet maven Louis Gray…

“Information is power – and the ability to take in more information more quickly than anybody else, all in one place, is an incredible power. The Web has been built to enable all of us to share and distribute information quickly, through new posts and links.

Tools like RSS (Real Simple Syndication) let us pass information from one site to another, letting you get updates in a single location – be it to your favorite blog posts, your favorite news and sport sites, or simply updates from friends’ videos on YouTube and updates on Flickr. RSS Readers capture updates from all these RSS feeds in one application or on one Web site. In my opinion, the very best RSS reader is Google Reader. It has become such a mainstay of my online activity that I’ve determined its value to me is easily in the tens of thousands of dollars per year.” Source: louisgray.com: Why I Wouldn’t Accept $25k To Stop Using Google Reader

If I were you, I’d go to the source on this one and read the rest of this great post! And btw, if you missed my free online Google Reader class last week, contact me and I’ll send you a link to the recorded session…

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Three Marketing Trends for 2011

Moleskine notebook.

Image via Wikipedia

When you communicate by telling a story, you influence people by helping them decide for themselves what the truth is.  That was the premise of the movie, Inception: the most powerful idea is one you are able to come to on your own (an application of the first rule of storytelling 101: show, don’t tell.)

Stories are told in “about us” pages, on YouTube and on blogs. This about us page from Top Secret Recipes, is an example of effective storytelling.  Todd Wilbur, the owner of the company, shares his struggle to replicate his favorite store and restaurant-bought foods using recipes he found online but was always disappointed in the results, so he set out to create recipes himself. He went from  being a guy who couldn’t hold a job to a becoming a best-selling author just as his bank account was about to run dry.  Even though the story is over 1,000 words long, it holds your attention, and in the end, you want to buy his recipe book, even if you don’t cook.

What if you sell something as simple as notebooks or pens?  How do you tell a story about a so simple a product? Look at what Moleskine or Shaeffer Pens have to say about their products and you’ll see how a great story can wrap itself around even simple office supply products.

Go to the source to read the article if you want more: socialmediaexplorer.com

Guy Kawasaki's thoughts on online life

“Guy Kawasaki visited Ireland to deliver his Art Of The Start talk at the Irish Software Association’s annual conference. His ‘Irished-up’ version of the talk was warmly received by a packed house. Despite his busy work and tourist schedule (this was his first visit to Ireland) Guy found time to sit down and discuss his online life, how he stays in touch with everything that is going on out there, and his new venture, Alltop.com.” Guy Kawasaki is one of the greatest entrepreneurs of this generation. Click here to read his perspective on life online…

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10 Ways to Get the Most Out of Technology

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Image by ismh_ via Flickr

“Your gadgets and computers, your software and sites — they are not working as well as they should. You need to make some tweaks. But the tech industry has given you the impression that making adjustments is difficult and time-consuming. It is not. And so below are 10 things to do to improve your technological life. They are easy and (mostly) free. Altogether, they should take about two hours; one involves calling your cable or phone company, so that figure is elastic. If you do them, those two hours will pay off handsomely in both increased free time and diminished anxiety and frustration. You can do it.” Source: 10 Ways to Get the Most Out of Technology – NYTimes.com.

You’ll have to go to the source if you want to hear the Times perspective on the 10 ways you can more effectively manage your technology in the new year — most of the suggestions are sound. You might also want to read this post for some things you can do to get a ‘new’ computer for the new year…

Outdoor: The only ad platform that survives social media?

“Ultimately, I see outdoor’s place as being the only unaffected traditional media out let that can effectively launch social media conversations.” If you’re interested in outdoor advertising + social media, you’ll want to follow the ‘via’ link above to go to the source and read the rest of the article…

5 Tips for Improving Your Social Customer Service

Image representing IBM as depicted in CrunchBase
Image via CrunchBase

Back in the day, if you wanted support from a business, you had to go to where the business’s reps were. Be it via an 800 number, support forums, e-mail or chat, the business would set the rules about how quickly your inquiry was addressed.

But with social media growing as a real-time support channel, the picture looks quite different these days. Customers are taking back control, and businesses increasingly have to assist on consumers’ terms.

I chatted with a colleague of mine, Brian House of IBM, about the different types of people searching for social support, and we discovered that most can be put in one of two categories. The first is the “social media native.” These are people who use social media, specifically Twitter (Twitter), as their main point of contact with companies and brands. These types are social media-savvy and reach for Twitter to share their everyday thoughts and opinions, which often overlap with their use of products and sentiment about brands.

The second type is the “last resort social media user.” This type of customer is more dangerous to a business because she is likely frustrated with the brand’s traditional support channels and has resorted to the public forum of social media to voice negative sentiment. She is not happy and won’t hesitate to share her opinion with friends.

Social support is no longer a luxury, but a necessity in today’s business climate. It’s an opportunity to maintain engagement with the savvy users in category one and stay on top of potentially damaging chatter from those in category two. To ensure that you are successful, here are five tips and considerations that you need to think through before engaging in social support.

You can follow the ‘via’ link above to go to the source and read the 5 tips…